একজন ব্যাক্তি সরকারের গৃহিত তথ্য ও যোগাযোগ ভিক্তিক সেবা থেকে কীভাবে সহযোগিতা পেতে পারে?
Answers
It’s a direct question but asking about the issues and challenges of ICT, rather than asking about its benefit. So you need to identify them, factors involved and suggest measures to address them.
Introduce ICT and e-governance in your intro.
In the 1st part of the main body, mention some of the programs in the areas of ICT like Digital India, Bharat Net, NeGP, Aadhaar, tech in PDS, etc.
Then mention the challenges which accompany these OCT-based projects like low penetration of tech in rural areas, lack of skilled man force to implement these programs, lack of digital literacy, issue of infra and access in various parts of the country, lack of human touch, mistrust on tech, issue of privacy, etc.
Before going to the 2nd part of the main body, give some positive aspects of ICT.
In the 2nd part, mention the steps that need to be taken for the improvement in these projects and effective implementation.
Answer:
The “e” in e-Governance stands for ‘electronic’. Thus, e-Governance is basically associated with carrying out the functions and achieving the results of governance through the utilization of ICT (Information and Communications Technology). In the last couple of decades, there has been tremendous growth in the usage of ICT for various sectors, schemes, and programs. Digital India and DBTs are the latest examples.
Some of the ICT Based projects:
My Gov.in
Universal Access to Mobile Connectivity
Digital locker
e-Governance: Reforming Government through Technology
e-Kranti – Electronic Delivery of Services
Information for All
Electronics Manufacturing
IT for Jobs and
Early Harvest Programmes
While they hold significant advantages for all the stakeholders, but ICTs bring some challenges too with them, during the implementations of programs.
Issues with ICT based programs and projects:
No person to person interaction: The main disadvantage of an ICT based project is to move the essential public services into an electronic-based system. This system loses the person to person interaction which is valued by a lot of people.
Easy to make excuse: It is often easy to make the excuse (e.g. the server has gone down) that problems with the service provided are because of the technology.
Literacy of the users and the ability to use the computer, users who do not know how to read and write would need assistance. An example would be senior citizens. In general, senior citizens do not have much computer education and they would have to approach a customer service officer for assistance. And also in the case of rural people, it gives scope for middle man, who distorts the information.
The resistance to change phenomenon can explain much of the hesitation that occurs on the part of constituents in moving from a paper-based to an ICT based system for interacting with government.
Rural areas are still underserved in terms of ICTs infrastructure and capacity building. As a result, ICTs have not been able to play their expected role in the development of rural areas.
The limited supply of electricity restrains stakeholders to fully utilize ICTs applications especially at the village and Tier 3 cities level.
Issue of training: If villagers (especially farmers, youth, and beneficiaries) are willing to utilize ICTs based applications then who will regularly train them to acquire the desired knowledge and skills is a major concern.