1 Anurag has just been transferred to Delhi from Kanpur. To reach his new office, he is advised to take the Delhi Metro, a very popular mode of public transport. He is pleasantly surprised and happy with his experience of orderly queues, clean and well-maintained stations, helpful and polite staff, regular announcements, signages, easy to follow directions, visual markers, tactile paths and even special facilities for the differently abled commuters, among other things. a) Identify and explain the features of verbal and non-verbal types of communication involved in Anurag's commuting experience. (15) b) What does it tell you about the corporate culture of Delhi Metro? Elaborate. (10)
Answers
Answer:
a.To reach his new office, he is advised to take the Delhi Metro, a very popular mode of public transport. He is pleasantly surprised and happy with his experience of orderly queues, clean and well-maintained stations
b. helpful and polite staff, regular announcements, signages, easy to follow directions, visual markers, tactile paths and even special facilities for the differently abled commuters, among other things
Explanation:
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Answer:
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The Delhi Metro is a rapid transit system serving Delhi and its satellite cities of Ghaziabad, Faridabad, Gurgaon, Noida, Bahadurgarh and Ballabhgarh, in the National Capital Region of India. It is by far the largest and busiest metro in India, and second oldest after the Kolkata Metro.The network consists of Eleven colour-coded regular lines serving 285 stations with a total length of 389 kilometres. The system has a mix of underground, at-grade, and elevated stations using both broad-gauge and standard-gauge. Delhi Metro operates over 2,700 trips daily, starting at around 05:00 and ending at 23:30.