Question

1. Being a bank representative, collect a customer satisfaction review of your NRI Branch Services​

Answer 1

EXPLANATION:

• A bank representative in a bank provides support to the bank customers. They not only have the responsibility of assisting the tasks to the clients, but also to act as advisors to promote best fit products and services.
• While working in a bank, a bank representative also needs to understand the client's financial services and needs so that the customers feel free to communicate with the bank officials easily, thus creating a strategy to achieve these goals.
• For the task of customer service review, a form would be generated in the bank that would be given to the customers arriving at the bank. In that form, various questions would be mentioned that the customers need to answer in the form of yes or no.

• The list of questions that would be mentioned in the form are as follows:

1. Name and details of the bank holder
2. Type of account
3. Branch name
4. Do you think that the bank caters to your all banking needs ?
5. Does the bank offers competitive interest rates ?
6. Does the bank offers competitive service charges ?

• These are some of them that would be mentioned in a customer satisfaction review form.