Question

1. How do you optimise your team's productivity to achieve the budgeted numbers?
2. For the month of May you have not met your quality metrics. Present a plan of how you will meet the quarterly quality metrics to the client.
3. What's your plan to fill in the place of SME who will not be available after 30th June
4. How do you plan to achieve the quarterly revenue? April to June





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please answer it's urgent

Answer 1

Answer:

The 6 Customer Service KPIs You Should Be Tracking

Customer Satisfaction Score (CSAT) Measuring customer satisfaction is hard. ...

Net Promoter Score (NPS) The NPS measures how likely your customers are to refer you to someone else. ...

First Response Time. Speed is a stable determinant for customer satisfaction . ...

Customer Retention Rate. ...

SERVQUAL. ...

Employee Engagement.

Explanation:HOPE IT WILL HELP YOU

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