1. M/s Landmark Construction is facing severe issues between the Management & its union on salaries and other matters. Both the parties are extremely strong & are not willing to budge from their respective stands. As an external consultant, you have been advised to identify & verify all possible conflict resolution techniques. Enlist the advantages & disadvantages of each of these techniques & suggest the best possible conflict resolution technique to solve this standoff between the management & the union
Answers
Conflict Resolution
Explanation:
The methods and processes involved to resolve a conflict peacefully are called conflict resolution techniques.
According to Thomas-Kilmann model there are five conflict resolution strategies: Avoiding, accommodating, Compromising, competing and collaborating. People use one or more than one of these techniques to resolve conflicts.
In the above mentioned scenario accommodating and compromising techniques would be more useful as both parties are equally powerful.
If using accommodation technique the parties at conflict try to satisfy other persons demands while in compromise they try to find a solution that will satisfy the demands of the other party to some extent.
Collaboration can also be used to end the standoff as it involves finding a solution that will satisfy the demands of all the parties involved.