Question

1 point
3. Which of the following is
NOT one of the writing
guidelines for SOPs discussed
in the article?
O
a. Use clear, easy-to-understand
language.
O
b. Use flowcharts as visual
representations of the process.
O O
c. Avoid harsh tones and words like
'must, required, and 'mandatory.'
d. Present the information in a step-
by-step format.​

Answer 1

Answer:

a) is your answer

I hope its help you

Answer 2

Answer:

The correct option is (a) Use clear, easy-to-understand language.

Explanation:

Standard Operating Procedures (SOPs) exist as the documented procedures that a business has in place to assure that services and products are provided consistently every time.

Some of the writing guidelines for SOPs are as follows,

• SOPs should be documented in a brief, step-by-step, easy-to-read structure.  
• The information given should be detailed and not overly elaborate.
• Use a flow chart to display the operation being explained.
• The active voice and present verb tense should be utilized.  

Therefore, The correct option is (a) Use clear, easy-to-understand language.