1 point
A formal contract between a Service Provider (SP) and a Service Consumer (SC) is known as
a. Service Level Agreement
b. Service Level Objectives
c. Quality of Service
d. Cloud Economics
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a). service level agreement is the correct answer. ..
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The correct answer is (a) Service Level Agreement.
A formal service contract between a Service Provider (SP) and a Service Consumer (SC) is known as Service Level Agreement.
It represents a working relationship between the client and the service provider.
Such agreements are based on service output,i.e. it clearly explains what a consumer will receive.
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