Question

1. Read the following situation prudently and answer the questions that follow. (10×3= 30) Individual perception afpfect in decision Suresh Shrestha loves what he does. He just is not crazy about how others see him. He is the owner of Pashupati Automobile sales, a used car dealership in Gausala, Kathmandu with about 50 cars on his lot at any time. Used car dealers deal with a pretty bad reputation? Say Suresh. Just why, he is not sure. He did not realize there was such a stigma attached to use- car dealers until he opened his dealership in 2009. At Dashain, when family members would ask what i was doing, i tell them, and they ask me why i want to do that? Regardless of the public impression of used- car dealers, Suresh loves his business. He enjoys being his own boss. He likes being the sole salesman on his lot. He relishes the diversity of his work; he does everything from buying the vehicles, to fixing them up to sell, to helping buyers arrange financing. And, very importantly, he likes the opportunity to work with customers. There are a thousand guys out there selling cars who are better at selling than i am? Suresh says. I am more interested in having a relationship. One of the Suresh's strength is that he loves cars. It is in his blood his father worked for a new car dealer and frequently traded the family cars. Suresh believes his intimate knowledge of cars makes it easier from him to sell them. I can tell you whether the car has 75% of its brake pad left or if the brake pads are new, because i did it? To build a meaningful relationship with a customer, Suresh has to overcome the stereotype of used -car salesman. He thinks this might be coming from the hard-sell techniques used by some in his business. I don't think it would take a customer long to get jaded if they are out shopping for a car. That is a hard thing to overcome? It is frustrating to Suresh when potential customers see him as just another shady salesman. Because he works hard to build a customer's trust, it hurts him when he realizes that he is failed.. Suresh always feels that if a customer questions his integrity it is hard for him to reply in affirmative. The conclusion is that decision making and perceptions are not compatible always and sometimes the perception alters the decision. Questions a) Why sometimes he feels frustration with car dealing business? b) What are the reasons that he feels proud to be a car dealer? c) In above cases how you can say that perception impact on individual decision?

Answer 1

Answer:

question is not clear

Explanation:

i didn't understand