1. Read the passage given below and answer the questions that follow.
1. Effective speaking depends on effective listening . It takes energy to concentrate on hearing and
concentrate on understanding what has been heard .
2. Incompetent listeners fail in a number of ways. First they may drift . Their attention drifts from
what the speaker is saying. Second , they may counter. They find counter arguments to
whatever a speaker may be saying . Third , they compete . Then they filter. They exclude from
their understanding those parts of the message which do not readily fit with their own frame of
reference . Finally they react. They let personal feelings about the speaker or subject override
the significance of the message which is being sent .
3. What can a listener do to be more effective ? The first key to effective listening is the art of
concentration. . If a listener positively wishes to concentrate on receiving a message , his chances
of success are high. It may need determination . Some speakers are difficult to follow . either
because of voice problems or because of the form in which they send a message . There is then a
particular need for the determination of a listener to concentrate on what is being said .4. Concentration is helped by alertness . Mental alertness is helped by physical alertness . It is not
simply physical fitness , but also positioning of the body , the limbs and the head .Some people
also find it helpful to their concentration if they hold the head slightly to one side . One useful
way for achieving this is intensive note-taking , by trying to capture the critical headings and
sub-headings the speaker is referring to .
5. Note-taking has been recommended as an aid to the listener . It also helps the speaker . . It gives
him confidence when he sees that listeners are sufficiently interested to take notes; the patterns
of eye –contact when the note -taker looks up can be very positive ; and the speaker’s timing is
aided – he can see when a note-taker is writing hard and can then make effective use of pauses .
Posture too is important . Effective listening skills have an impact on both the listener and the
speaker .
A. On the basis of your understanding of the passage , male notes on it , using headings and sub
headings . Use recognizable abbreviations wherever necessary . ( Minimum 4 ) and a format you
consider suitable. Also supply a suitable title to it . 05 Marks
B. Write a summary of the above passage in about 50 words . 03
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