1. Survey at least five companies which are continuously improving their process\product
quality through the below given approaches.
a. CMM
b. Six sigma
c. Lean
Elaborate how they applied and grow up their business success through customer
satisfaction.
Answers
Answer:
5 Continuous Improvement Examples
Now that you understand what continuous process improvement is, it’ll be helpful to see the theory applied in a business setting.
Here’s a look at five examples of continuous process improvement and where you can use it during your day-to-day practices:
1. Ideation and Think Tanks:
Initiating regular think tanks and ideation sessions can benefit your organisation. You can choose to run think tanks with an agenda in mind or at the very least, elicit the attendance of key personnel so that valuable ideas are discussed. During these sessions, you can explain how processes are currently being run to see if there are places that need to be improved and changes to be made. Often, since technology is so intertwined with most business processes, a starting point is to discuss updates and new technology solutions geared towards optimisation. For example, automation solutions are becoming increasingly necessary for businesses to remain competitive.
2. Surveys and Polls:
The people who work within your organisation are the most well-versed to know where improvements can be made. It’s not only important to gain feedback from customers and vendors, but important and often overlooked is employee feedback. By polling your team, you can find out their pain points and find places for improvement. As a business leader, you spend most of your time on the big picture, so the smaller details that significantly affect your business’ outputs can go unnoticed without such insight.
3. Monthly Training:
In big businesses, especially, it is common that each employee works within a silo or “swim lane.” But, both cross-training and automation software can contribute to process improvement. For example, if you can train employees to know how to do multiple jobs, then if someone is absent because of sickness or vacation, a process remains unharmed. Another idea is to implement an automation tool within your organisation to reduce dependency on key personnel. For example, automation tools like SolveXia’s system are designed such that processes are stored within the system and can be run by virtually anyone with access. Not only is the process stored and will automatically run, but as the process runs, the system documents the steps it is taking to produce its output.
4. Time Audits:
One of the most significant resources wasted within a business is time. Being able to accurately measure and gauge how much time a process takes on behalf of your employees can offer insight into where you can optimise a process. It’s as simple as using software to time a process. Then, you can analyse how long processes take and find ways to eliminate wasted time. This could be in the form of automating approvals and reducing touch-points, thereby preventing potential bottlenecks and delays from occurring.
5. Catchball:
Within organisations, processes are rarely started and completed by a single person. As such, every process needs to have someone who can be held responsible for its execution, but still requires the input and assistance of multiple people. Catchball is a method of continuous improvement that requires the person who initiated a process to state its purpose and concerns to the others involved clearly. In this way, they can then “throw” it out to the group for feedback and ideas for improvement, yet the single person remains responsible for its completion.
The above are just some ideas to get continuous improvement going within your organisation.
Here’s a look at some areas that breed waste within the business that often have room for improvement:
Timeliness: System downtimes, approvals and bottlenecks of information
Errors: Manual data entry errors, invoice errors
People: Underutilised workforce, excessive management and micromanagement
Production: Overproduction of printed documents before necessary
All of the above are just baseline examples of what many businesses face. In every case, an automation tool like SolveXia can assist in eliminating waste and helping with continuous improvement. The automation tool is designed to be accessible to all relevant parties, and by automating data and processes, errors are inherently reduced.
Explanation:
Answer:
5 Continuous Improvement Examples
Now that you understand what continuous process improvement is, it’ll be helpful to see the theory applied in a business setting.
Here’s a look at five examples of continuous process improvement and where you can use it during your day-to-day practices:
1. Ideation and Think Tanks:
Initiating regular think tanks and ideation sessions can benefit your organisation. You can choose to run think tanks with an agenda in mind or at the very least, elicit the attendance of key personnel so that valuable ideas are discussed. During these sessions, you can explain how processes are currently being run to see if there are places that need to be improved and changes to be made. Often, since technology is so intertwined with most business processes, a starting point is to discuss updates and new technology solutions geared towards optimisation. For example, automation solutions are becoming increasingly necessary for businesses to remain competitive.
2. Surveys and Polls:
The people who work within your organisation are the most well-versed to know where improvements can be made. It’s not only important to gain feedback from customers and vendors, but important and often overlooked is employee feedback. By polling your team, you can find out their pain points and find places for improvement. As a business leader, you spend most of your time on the big picture, so the smaller details that significantly affect your business’ outputs can go unnoticed without such insight.
3. Monthly Training:
In big businesses, especially, it is common that each employee works within a silo or “swim lane.” But, both cross-training and automation software can contribute to process improvement. For example, if you can train employees to know how to do multiple jobs, then if someone is absent because of sickness or vacation, a process remains unharmed. Another idea is to implement an automation tool within your organisation to reduce dependency on key personnel. For example, automation tools like SolveXia’s system are designed such that processes are stored within the system and can be run by virtually anyone with access. Not only is the process stored and will automatically run, but as the process runs, the system documents the steps it is taking to produce its output.
4. Time Audits:
One of the most significant resources wasted within a business is time. Being able to accurately measure and gauge how much time a process takes on behalf of your employees can offer insight into where you can optimise a process. It’s as simple as using software to time a process. Then, you can analyse how long processes take and find ways to eliminate wasted time. This could be in the form of automating approvals and reducing touch-points, thereby preventing potential bottlenecks and delays from occurring.
5. Catchball:
Within organisations, processes are rarely started and completed by a single person. As such, every process needs to have someone who can be held responsible for its execution, but still requires the input and assistance of multiple people. Catchball is a method of continuous improvement that requires the person who initiated a process to state its purpose and concerns to the others involved clearly. In this way, they can then “throw” it out to the group for feedback and ideas for improvement, yet the single person remains responsible for its completion.
The above are just some ideas to get continuous improvement going within your organisation.
Here’s a look at some areas that breed waste within the business that often have room for improvement:
Timeliness: System downtimes, approvals and bottlenecks of information
Errors: Manual data entry errors, invoice errors
People: Underutilised workforce, excessive management and micromanagement
Production: Overproduction of printed documents before necessary
All of the above are just baseline examples of what many businesses face. In every case, an automation tool like SolveXia can assist in eliminating waste and helping with continuous improvement. The automation tool is designed to be accessible to all relevant parties, and by automating data and processes, errors are inherently reduced.
Explanation:
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