1 What does customer service representative ask to customer?
2 What is the first condition?
(1) What is the customer's proble according to the Customer Service Representative?
(2) How on the customer solve the error?
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Once you're aware that your client is unhappy then your first priority is to put yourself into a customer service mindset . This means that you set aside any feelings you might have that the situation isn't your fault, or that your client has made a mistake, or that they are giving you unfair criticism .
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