Question

.1 Write a letter to M/s. H.M.T. Corporation Chandigarh, complaining that the wrist watch you recently bought from them does not function properly and ask for replacement. You are Dipti/ Deepak Gupta, 450, Sector 20, Chandigarh.

Answer 1

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450, Sector-20

Chandigarh

May 28, 2020

M/s. H.M.T. Corporation

Customer Complaint Division

Chandigarh

Sir/Madam

Subject- Complaint regarding functioning of watch and its replacement

On 20 May, 2020, I bought a Titan Watch (Model No. 2356) worth Rs. 5500 from your store.

Unfortunately, your product has not performed well. The watch doesn’t work half the time despite several attempts at changing its battery. I am highly disappointed because such act of neglect is not expected from such a renowned store. To resolve the problem, I would appreciate you changing the watch with a new fully functioning model. I have the receipt intact. Enclosed are the copies of receipt along with the guarantee card.

I look forward to your reply and a resolution to my problem and will wait until a week before seeking help from a consumer protection agency. Please contact me at the above address or by phone at 098100XXXXX.

Yours Sincerely

Dipti/Deepak Gupta

Enclosure(s): 1. Receipt

2. Guarantee card

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Answer 2

Explanation:

Here is your answer.

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