Question

1. You are an entrepreneur and have just launched your online venture closetfashion.com, selling trendy and stylish apparel for women. Since you have just launched ClosetFashion, customer service is of prime importance to you. A customer has written an angry email complaining that the silk blouse she purchased last week has shrunken. She mentioned that she washed the blouse by hand. Your website clearly mentions that the silk clothing cannot be hand-washed or machine-washed at home, it should be dry-cleaned. She is asking for a replacement or a complete refund of Rs. 2000. How would you respond to this complaint? Draft an email.

Answer 1

Email in response to complain letter:

From: closetfashion.com

To: [email protected]

Subject: Response letter

Dear customer,

                     We have received your complain letter. You have written an angry email complaining about silk blouse that you have purchased from us last week. You mentioned that you washed the blouse by hand and it got shrunken. You are also asking about replacement or complete refund of Rs 2000. Dear Customer, as we have already mentioned in our website that silk clothing cannot be hand-washed or machine-washed at home, it should be dry-cleaned. You had to read to the precautions and instructions. That’s not our fault. Please understand our policies. Thank you.

                                                           Regards,

Hope it helped........