Question

(11) Telephonic conversation demands:
a) Introduction before greetings
b) Greetings before introduction
c) To the point information without
any formality
d) One is absolutely free
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Answer 1

Answer:

b) Greetings before introduction.

Explanation:

The main point of a telephonic conversation may be to have an informal or a formal type of talk like interviews, selling things etc. As humans are social animal we need sympathy and a sense of respect to be felt in us that should come from the outer people. So when you say Hi, Hello, Good Morning it just gives a sense of politeness to the listener. And then you are free to introduce yourself to the listener as he/she will have a good image about you.