11. Which type of packaging was used to protect the product from damage en-route and
to facilitate handling at various points of distribution?
a. Conventional packaging
b. Branded packaging
c. Trendy packaging
d. All of these
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12. Quality of service is not judged by this normal criterion:-
a. Reliability
b. Access
c. Security
d. Non-credibility
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Explanation:
11.(a)Conventional packaging
12.(d)Non-credidibility
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