Question

12.
Vasu runs a chain of Quick Service Restaurant in various parts of Delhi. Through
feedback from the customers he has anaysed that there is a need for improving
customer satisfaction in his self-service outlets. So, he sets standards in terms of
time taken by a customer to wait for a table time taken by him to place the order
and time taken to collect the order. Moreover, he deploys a team of executives to
study the actual pattern of these activities in all of his QSR chain outlets and give
him a report on their assessment.
In context of the above case:
(a) Identify the function of management being performed by Vasu.
(b) Explain briefly the two steps involved in this function, which are mentioned in
the above paragraph.
3​

Answer 1

Explanation:

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Answer 2

Answer:

Controlling, is the answer for (a).

As he sets standards, and measures the performance etc.

I don't know what (b) is... but it maybe controlling's first 2 steps in the process!

Explanation:

Hope it helps