17. Business Process
Management (BPM) can be
defined as.
O O
a. Creating, managing, storing and
exchanging information.
O
b. Business by improving the quality
of service.
O
c. Performing business operations
through an outside service provider.
d. To study, Identify, change and
monitor business processes.
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Answer:
Business process management (BPM), as defined by Gartner, is a discipline that uses various tools and methods to design, model, execute, monitor, and optimize business processes.
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