Question

17. Yajur Limited implemented a comprehensive plan to ensure Total quality management, for
a customer-focused organisation that involves all employees in continual improvement.
The minutest details are worked out i.e, procedures, rules, budgets, within the broad
policy framework. To integrate the quality discipline into the culture and activities of
the organisation. Identify and explain the type of plan being described in above lines.​

Answer 1

Answer:

Total Quality Management

system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company's operations.

Produce quality work the first time.

Focus on the customer.

Have a strategic approach to improvement.

Improve continuously.

Encourage mutual respect and teamwork.