Question

19. How do you begin writing a complaint letter?
a. Begin with a quotation
b. Begin with a genuine compliment
C. Begin with descriptions of the place d. Begin with details of what happened

Answer 1

Answer:

c. begin with description of the place

Answer 2

d. Begin with details of what happened

Explanation:

• A complaint letter is prepared in the hopes of finding a suitable solution to an issue that has gone unsolved.

When drafting a complaint letter, you should include the following information:

1. Describe your issue and the desired outcome.
2. Include important dates like when you bought the products or services and when the problem happened, as well as what steps you've already made to rectify the issue and what you'll do if you and the vendor can't come to an agreement.
3. request an answer in a fair amount of time
4. Include a copy of any relevant supporting paperwork, such as a receipt or invoice.