19. Receptionists at hotels, reservation and cancellation counters, hospitals, etc. often need exact details on several heads. However, callers may not understand the need to do so. Write about any 4 ways (with examples) in which a receptionist can control the conversation.
20. A receptionist has to be familiar with a great deal of information. Often she picks them up from leaflets and other print material. List any 4 things that she must keep handy.
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- 20.
- an internal telephone directory
- flight schedule
- names and address of hotels nearby
- A telephone directory
hanahamna100:
19. - ask the other person to slow down.
- ask the otherperson to repeat the key facts.
-ask the information in the order you need it.
- ask the other person to spell his/her name or place names in addresses
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Explanation:
List any 4 things that she must keep handy.
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