Question

2. According to Gartner, 4-phase maturity
model can be arranged in sequence as
6
(A) Transaction, Interaction, Transformation
and Information
(B) Information, Transformation, Interaction
and Transaction
(C) Transaction, Information, Interaction
and Transformation
(D) Information, Interaction, Transaction
and Transformation​

Answer 1

The correct sequence is (D) Information, Interaction, Transaction  and Transformation​

• The Gartner group created a four-stage e-government maturity model, having the phases -

1. 1st stage - Information - At this stage, website is static and used to provide basic  information to the citizen.
2. 2nd stage - Interaction - It features tools for interaction with stakeholders such as search engines, emails and downloads.
3. 3rd stage - Transaction - Here the active user can perform complete transactions online including payments of buying and selling.
4. 4th stage - Transformation - Here the processes are integrated and personalized.