Question

2) The power supply system in your area is generally good. When you
have a problem and complain, the issue is solved in a timely manner.
However, there has been a power breakdown around your neighbourhood for 48 hours and the problem has not been solved in spite of repeated complaints. You and a group of neighbours go to the electricity department to complain. A spokesman has been identified from your group for talking to the person at the complaint centre
Remember to express satisfaction with things generally and dissatisfaction currently​

Answer 1

Answer:

In today’s Internet-driven world, customers have more power than ever.

If customers have a positive customer experience, they will share this experience with friends, family and connections, which in turn can lead to new business. All at zero cost.

But what happens if you fail to provide a positive customer experience?

The answer is simple. Your customers will complain.

According to research by Esteban Kolsky, 13% of unhappy customers will share their complaint with 15 or more people.

Furthermore, only 1 in 25 unhappy customers complain directly to you.

1 in 2 -customers complain

And for customers that don’t complain, they just stop doing business with you.

There is a silver lining here:

A customer complaint highlights a problem, whether that's a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.

Furthermore, research finds that customers’ whose complaints are handled quickly can often turn into loyal customers and even brand advocates.

In fact, a study by Harvard Business Review found that customers who have a complaint handled in less than 5 minutes go on to spend more on future purchases.

Simply put, a customer complaint can become very profitable when you can resolve their problem quickly.