2. What were your considerations in selecting your customers?
Answers
Answer:
know the background and financial status of your costumer so that you can have your negotiation fairly
- How to find the right customer?
Define customer personas.
Study customer behavior.
Find your most efficient lead generation channel.
Customer segmentation.
Use automated tools.
Unearth their past experiences.
Set right expectations.
Learn from your past clients.
- The four key customer needs
A fair price.
A good service.
A good product.
To feel valued.
Demographics: Age, gender, occupation, education, income levels, geographic area, industry, number of workers, number of years in business, products or services offered, or other predetermined characteristics may be used to group customers. Consideration is an important part of the customer journey because it's during this phase that you're most likely to enjoy the customer's focused attention. They are actively trying to make a good decision.
Clear Communication Skills. This may seem obvious, but you'd be surprised how many customers struggle to communicate with their customer service representative. In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have.
Through the ongoing process of customer selection, companies choose the customers they will serve through their business design. If done well, this process reflects the firm's conscious decisions about which customers it can provide value to and how much value it can capture from customers.
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