Question

2. You have to make an appointment for your mother with a doctor. You have
called the clinic and are speaking to the receptionist who wants details of what
the problem is. Give the necessary details and note the time and date of the
appointment with direct and indirect speech​

Answer 1

Answer:

Receptionist: Doctor's office. Jane speaking. How can I help you?

 

Caller: I need to make an appointment with Dr. Harris.

Receptionist: Do you know your chart number?

Caller: No, sorry. It's at home and I'm at work right now.

Receptionist: No problem. What's your name, please?

Caller: George Mason.

Receptionist: Okay Mr Mason. Hold one moment while I grab your chart, please.

Caller: Sure.

Receptionist: Thanks for waiting. Now, what do you need to see the doctor about?

Caller: Well, I've been fighting a cold for more than a week, and I think I might have a chest infection or something. My cough is getting worse each day.

Receptionist: Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Wednesday?

Caller: Oh, I was really hoping to get in today or tomorrow in case I need some antibiotics. Maybe I'll have to go to the walk-in-clinic instead.

Receptionist: Actually, we had a cancellation for 2:00pm today if you can get away from the office.

Caller: Gee, it's almost 1:00pm already. I think I can make it if I leave right now.

Receptionist: We're running a bit behind schedule, so you can probably count on seeing the doctor around 2:30.

Caller: That's great. Thanks for fitting me in.

Receptionist: No problem, Mr. Mason. We'll see you in an hour or so.

Explanation

Answer 2

Falling sick doesn't feel good and neither is visiting a doctor for your health issues. But what has to be done - has to be done! Earlier visiting a doctor just meant, going to the doctor's clinic directly; but today, visiting a doctor means, taking an appointment before visiting him/ her.

Doctor appointment

Taking this 'mandatory' appointment seems like a task. Many are concerned about their English speaking skills as well as the questions that might be asked over a phone conversation. Imagine calling to take an appointment but not being able to complete the conversation effectively due to the lack of English speaking skills.