Question

22.When can a complaint be filed under The

Consumer Protection Act, 1986? State any

five reliefs available to a

consumer under The Consumer Protection

Act,1986.​

Answer 1

Answer:

Following are some of the reliefs available to a consumers under the Consumer Protection Act, in case the forum passes an order in favour of the aggrieved consumer.

(i) Repair of defective goods or elimination of the deficiency in service

(ii)Replacement of the defective good with a new one

(iii)Refunding the amount that was paid by the consumer for the good or the service

(iv)Payment of compensation in cash for loss or injury suffered  

(v)Payment of punitive damages

(vi)Removal of misleading advertisement and issue of correct advertisement thereafter

Explanation:

Remedies under the CPA

Refund of the price paid; Award of compensation for the loss or injury suffered; Withdrawal of the hazardous goods from being offered for sale; or. Award for adequate costs to parties

Answer 2

The Consumer Protection Act, 1986, defines Right to Information as 'the right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices