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4.
Narayan is working as Head Relationship Manager in the wealth management division
of a private sector bank. He has created an internal environment which is conducive to
an effective and efficient performance of his team of ten relationship management
executives. A typical day at work in Narayan's life consists of a series of interrelated
and continuous functions. He decides the targets for his department which are in line
with the objectives of the organization as a whole. The future course of action for his
team members is laid out well in advance. The various resources required by the
relationship managers like an IPad with GPS system, account opening forms, brochures,
details of account holders etc. are made readily available to them. The executives are
given sufficient authority to carry out the work assigned to them. Narayan works in
close coordination with the human Resource Manager in order to ensure that he is able to
create and maintain a satisfactory and satisfied work force in his department. Through
constant guidance and motivation, Narayan inspires them to realize their full potential.
He offers them various types of incentives from time to time keeping in view their
diverse individual needs. Moreover, he keeps a close watch on their individual
performances in order to ensure that they are in accordance with the standards set and
takes corrective actions whenever needed. In context of the above case:
a) Identify the concept being referred to in the following line, "He created an internal
environment which is conducive to an effective and efficient performance of his team of ten
relationship management executives.”
b) Identify and describe any three functions of the concept as identified in part (a).
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Explanation:
Jayant is working as Head Relationship Manager in the wealth management division of a private sector bank. He has created an internal environment which is conducive to an effective and efficient performance of his team of ten relationship management executives. A typical day at work in Jayant?s life consists of a series of interrelated and continuous functions. He decides the targets for his department which are in line with the objectives of the organizaitonas a whole. The future course of action for his team members is laid out well in advance. The various resources required by the relationship managers like an Paid with GPS system, account opening forms, brochures, details of account holders etc. are made readily available to them. The executives are given sufficient authority to carry out thework assigned to them. Jayant works in close coordination with the human Resource Manager in order to ensure that he is able to create and maintain a satisfactory and satisfied work force in his department. Through constant guidance and motivation, Jayant inspires them to realize their full potential. He offers them various types of incentives from time to time keeping in view their diverse individual needs. Moreover, he keeps a close watch on their individual performances in order to ensure that they are in accordance with the standards set and takes corrective actions whenever needed. In context of the above case: 1. Identify the concept being referred to in the following line, ?He created an internal environment which is conducive to an effective and efficient performance of his teamof ten relationship management executives.?2. Identify and describe the various functions of the concept as identified in part (a) of the question by quoting liens from the paragraph.
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