Question

3 inportant points on telephone

Answer 1

Answer:

(1) the introduction, in which both parties establish their identity and the convenience of the call

Explanation:

Telephone calls may be broken into three major parts—(1) the introduction, in which both parties establish their identity and the convenience of the call; (2) the purpose, which involves communicating needs by asking well constructed questions; and (3) the conclusion, whereby both parties reach a verbal agreement on