3. Mr. Amit is the departmental head of Marketing and has seven employees directly reporting to him. The seven members of the team are never in consensus with each other on major important decisions. There had been heated discussion among them in various meeting scheduled by Mr. Amit. The team members are not having great rapport with Production and R&D departments’ Head because of lack of coordination within the team. There is total chaos and confusion in the organization. Mr. Amit is worried about the online course that he has joined and has not been able to commit himself for the course. He is not able to give time to solve the assignments, check the MCQs, and participate in the discussion forum which are a part of the course. Mr. Amit’s relationship with the seniors is cordial. He doesn’t like the Production Department head as the latter doesn’t provide him with regular reports and delivery status. a. Enumerate types of conflicts and identify various types of conflict in the above case?
Answers
1.Interpersonal conflict - this refers to a conflict between two individuals that occurs due to varied that occurs due to varied personalities which often results to incompatible choices and opinions.When this type of conflict gets too destructive , calling in a mediator would help in order to solve it.
2. Intrapersonal conflict - this is a conflict that occurs within an individual in a persons mind thus it is more psychological as it involves the individuals thoughts, principles , values and emotions.This type of conflict can be quite difficult to handle if one finds it hard to decipher his inner struggles.It leads to restlessness and uneasiness and can even cause depression.
3. Intragroup conflict - this is a conflict that occurs among individuals within a team due to misunderstanding and incompatibilities among these individuals.This conflict also arises due to interpersonal disagreements or differences in views and ideas.
4.Intergroup conflict - this is a type of conflict that arises due to misunderstanding among different groups within an organization.For example this conflict can arise between the production department and the procurement department due to varied goals and interests of these groups.Competition can also lead to inter group conflict.
In the above case ,these types of conflict are evidenced :
Interpersonal conflict - the team members in the marketing department are never in consensus with each other on major important decisions.Mr Amit doesn't like the production department head as he doesn't provide him with regular reports and delivery status.
Intergroup conflict - the team members are not having a great rapport with production and R&D departments.
Intragroup conflict - there is no co-ordination among the team members in the marketing department.
Intrapersonal conflict - Mr. Amit is struggling inwardly and is not even able to give time to solve the assignments ,check the MCQs and even participate in the discussion forum which is part of the course.