Question

3. The critics of behavioral sciences claim that positive attitude of the employees at the workplace leads to job satisfaction. However, their negativity may also lead to job dissatisfaction. Therefore, managers need to pay attention to both the favorable and unfavorable outcomes of employees’ behavior. In this relevance, examine the relationship of job satisfaction/dissatisfaction with the following variables:
• Organizational Citizenship Behavior (OCB)
• Turnover intentions
• Workplace Deviance
• Customer satisfaction

Answer 1

Answer:

Job Satisfaction

Job satisfaction depends on several different factors such as satisfaction with pay, promotion opportunities, fringe benefits, job security, relationship with co-workers and supervisors, etc. Factors affecting the level of job satisfaction are; Working Environment Fair Policies and Practice.