3. Write a letter to M/s. H.M.T. Corporation Chandigarh, complaining that the wrist watch you
recently bought from them does not function properly and ask for replacement. You are Dipti
Deepak Gupta, 450, Sector 20, Chandigarh.
Answers
Answer:
450, Sector-20
Chandigarh
1st March, 2020
M/s. H.M.T. Corporation
Customer Complaint Division
Chandigarh
Subject- Complaint regarding functioning of watch and its replacement
Sir/Madam
On February 27, 2020, I bought a Titan Watch (Model No. 2356) worth Rs. 5500 from your store.
Unfortunately, your product has not performed well. The watch doesn’t work half the time despite several attempts at changing its battery. I am highly disappointed because such act of neglect is not expected from such a renowned store.
To resolve the problem, I would appreciate you changing the watch with a new fully functioning model. I have the receipt intact. Enclosed are the copies of receipt along with the guarantee card.
I look forward to your reply and a resolution to my problem and will wait until a week before seeking help from a consumer protection agency. Please contact me at the above address or by phone at 098100------
Yours Sincerely
Dipti/Deepak Gupta.
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