36. To improve style in communication, the most important element that
one needs to keep in mind
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This may sound counterintuitive: trust. If either of the people or groups involved in communication do not trust each other, then communication is likely to break down. If you can’t trust your friend, it doesn’t matter how often they tell you they’ll pay you back for the money they borrowed, because you don’t trust them. Same issues with bosses, governments, spouses, unions, and on and on.
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