47. You stayed at a reputable hotel recently but weren't happy with the custoa
service you received. Write a complaint letter to the Manager of the
expressing your dissatisfaction.
Answers
Answer:
Hotel Complaint Letter Dear [Hotel Manager Name], My family and I had the misfortune of staying at your hotel from [check in date] to [check out date] in number [804]. During our stay, room we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about.
First, it took more than an hour to check us in even though we had a confirmed reservation. Why it took so long is beyond my comprehension. When I asked the reception staff about the reason of the delay, they said it was because the previous guest checked out late! Well that is not my problem. Second, when we entered the room the beds were not properly done, our mini-bar was empty, and the bathrooms were still dirty. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest? Do they have a checklist or do they just randomly go through stuff?
I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a five star hotel of your state and caliber. I am very disappointed from this bitter experience. I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
Regards
Explanation:
This is your answer.
Please mark me as a brainleast
Answer:
Dear Sir or Madam,
I have recently stayed at your hotel - Pan Pacific Perth, in room 324 for three nights. I am writing to inform you that the room heating was ineffectual and despite a great location and friendly staff, I have had a bad experience staying at your hotel. I am hoping you would repair the central heating system so that no guest suffers due to the extreme weather.
I stayed at your hotel from 25th May till 27th May and had an excruciating experience as your heating system in my room did not work as expected. The temperature in the city was somewhat unexpected and fell below 7° Celcius during this period. When I found that the room temperature was not comfortable, I called the front desk executive and despite his promise, nothing was done.
Because of the extreme cold in the room, I had to wear socks and a knit hat, take an additional blanket and put on the electric stove all night. Consequently, I got very little sleep over the three nights.
I think it would be a good idea to repair the central heating system and be prepared for unusual weather. A room heating system for each room along with the central heating system in the winter would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I stay at your hotel next time.
I look forward to hearing from you soon.
Yours faithfully,