5. (A) Fill in the following blanks with appropriate options: (1) The business letter must have a - appearance to be effective. (a) balanced (b) bottom-heavy (c) blank (d) disorganized (2) Window envelopes save us the trouble of typing the again. (a) Letterhead (b) Inside Address (c) Signature (d) Mailing Directions (3) BCC/786/2013 can be an example of the Line. ta) Reference (b) Attention (c) Personal Notations (d) Enclosure (4) "The Complimentary Close" is followed by a (a) comma (b) full stop (c) semi-colon (d) colon
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