Question

5. Sanchit, after completing his entrepreneurship course from Sweden returned to
India and started a coffee shop 'Aroma Coffee Can' in a famous mall in New Delhi.
The speciality of the coffee shop was the special aroma of coffee and a wide variety of
flavours to choose from. Somehow, the business was neither profitable nor popular.
Sanchit was keen to find out the reason. He appointed Sandhya, an MBA from a
reputed college, as a manager to find out the causes for the same.
Sandhya took feedback from the clients and found out that though they loved
the special unique aroma of coffee but were not happy with the long waiting time
being taken to process the order. She analysed and found out that there were many
unnecessary obstructions in between which could be eliminated. She fixed a standard
time for processing the order.
She also realised that there were some flavours whose demand was not enough. So,
she also decided to stop the sale of such flavours. As a result with in a short period
Sandhya was able to attract the customers.
Identify and explain any two techniques of scientific management used by Sandhya
to solve the problem.
PS Note: (For Q5. identify and explain all the
techniques used by Sandhya.) (6)​

Answer 1

Answer:

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