Question

5different case studies showing exploitation of the consumer by the trade in the Marketplace​

Answer 1

Answer:

A consumer is an important participant in the market. In case of consumer exploitation, the rights of the consumer must be protected. There are six consumer rights as mentioned in the regulatory Consumer Protection Act of 1986. The concept of consumer protection and the meaning of the rights is explained in simple terms in this lesson.

Answer 2

Answer:

The law students I met exercised both these rights as follows:

Vagish Kumar Singh used an entire tube of Garnier Powerlight, a men’s fairness moisturiser, endorsed by actor John Abraham, which claims to bestow lighter skin and contain “perlite", a substance that ensures oil and sweat free skin. Vagish found that he was not in the least bit fairer after an entire tube was consumed. He wrote to the consumer helpline of Garnier asking for documentary scientific proof that shows the cream has these properties. When he got no response from them, he has written to the department of consumer affairs seeking third-party verification of the product’s claims.

Namrata Ramachandran used Nivea’s Energy Fresh which claims to prevent sweat and body odour for 48 hours. She and her team of two other classmates Aditya and Sounak found that this was not true. They wrote to Nivea asking them to show test results to prove their claim. The company responded asking for redundant details like when and where the product was purchased. The team is waiting till this week after which they are filing a case in the consumer court. They were bolstered by several Internet reviews criticizing the product for over-promising as the deodorant needed reapplication in 6-8 hours. Namrata’s point is that if there are particular conditions under which the deodorant will work for two days then they must be mentioned. Otherwise it is implied that a user of this product while travelling in May in Mumbai’s local train, will still smell like fresh lilies.

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