6.What do you think about the behavior of Ms. Shina, Ms. Sarla and Ms. Rama?
How the communication failed somewhere? If so,where and how?
How can you improve such a situation?
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Ms. Shina behaved in an unprofessional way to both the typists.
Explanation:
She communicated straightforwardly to both of the typists and asked them to not be late again.
Instead of behaving in a professional way she just made them feel guilty for their late coming habit.
Ms. Sarla and Mrs. Rama minded this behavior and they decided not to stay in the office for extra work.
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