63)You are the HR manager of your organization. There is a hard-working employee, Sanjeev, in your organization. In terms of behaviour, effort and diligence, Sanjeev is one of the top most employees in the company. The issue is that the company is a call-Centre for a US based company and the Sanjeev’s communication skills are not up to the level. Even after being given training, Sanjeev has not been able to improve his communication skills. What should you do in the given scenario?
Select one:
a. Change the job role of Sanjeev
b. Find another job for Sanjeev
c. Ask Sanjeev to leave
d. Provide another training to Sanjeev
Answers
Answer: The correct option is a) Change the job role of Sanjeev.
a) Changing the job role of Sanjeev is a viable option because it allows Sanjeev to continue working in the company while also ensuring that the communication skills required for the new job role match Sanjeev's current skillset.
b) Find another job for Sanjeev: This option involves identifying job opportunities outside the company that would suit Sanjeev's strengths and skillset. However, this option may not be feasible if there are no suitable job opportunities available or if Sanjeev is not interested in leaving the company.
c) Ask Sanjeev to leave: This option involves terminating Sanjeev's employment, which should be considered as a last resort if no other solutions are feasible. It's important to note that Sanjeev's work ethic and diligence should be taken into consideration before making this decision.
d) Provide another training to Sanjeev: If Sanjeev is still unable to meet the required level of communication skills after additional training, other solutions such as changing his job role or finding another job for Sanjeev should be considered.
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