Question

7. As a marketing manager how will you manage customers giving
negative social media reviews about your product?​

Answer 1

• Don't Take it Personally.
• Respond as a Business Owner.
• Don't Allow Posts on Your Facebook Page.
• Always Respond, No Matter How Busy You Are.
• Restate the Complaint
• Don't Make Excuses for the Problem
• Highlight Your Strengths
• Resolve  the Problem, Even If It Costs You.