Question

7. Home Creations Ltd.' is a well known chain of
large department store offering various
types of products under one roof. The company
owns fifty stores in various parts of the
country. Each store is placed under the charge
of a manager who is allowed to run their
stores autonomously by deciding about the
products which may be promoted, appointment
of staff, ways to handle customer complaints
etc. As these managers have a deeper
knowledge of the local situations, it enables
them to take these decisions effectively keeping
in view the local circumstances and consumers'
needs. This approach helps to improve
customer service and at the same time serves
to boost morale and increase the job
satisfaction of the store managers as it
empowers them to innovate and use their
initiatives.
Identify the concept of management followed
by Home Creations?
(1 Point)
Delegation of Authority
Decentralisation
both delegation and
decentralisation
non af management​

Answer 1

Answer:

A

Explanation:

delegation of authority

Answer 2

Concept of management followed - Decentralization.

Home Creations Ltd. followed the management concept of Decentralization. In a centralized organization, the control and authority to do things and take decisions are all in the hands of the one central management which leads to a rigid and inflexible organization. By following the concept of Decentralization, the control and authority can be divided among subordinates which will help in making the organization more flexible and will motivate the subordinates to take initiative and quickly make decisions.