8. How have you solved the problem?
Answers
Answer:
yeah but you don't know if u don't know if u don't know what and I don't know why you say that to me and
Explanation:
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Answer:
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Tip: This question helps the employer better understand your problem-solving process. They want to make sure that you are making intelligent decisions that are based on the information you have available to you.
Example: “When I have a list of pros and cons to help me make a decision, I start by considering whether the cons will hinder me from achieving my desired outcome or cause unnecessary burden somewhere else. If so, then the approach probably won't be effective. If not, then I will consider if the pros outweigh the cons in terms of a positive outcome. If the pros outweigh the cons, then it is worth pursuing and dealing with any negative effects as they come.”
4. How would you handle a disgruntled or dissatisfied customer?
Tip: There are unpleasant or high-pressure situations present in any job. Employers want to know how you will handle yourself in these situations while working to address the issues causing these events. Though this is a generalized question, it may help to think about a specific situation where you encountered a dissatisfied customer and were able to address their concerns.
Example: “When I encounter an angry or unhappy customer, I start by approaching the situation with a calm and helpful demeanor. I don't want to make them any more upset. Then, I will try to discern what has caused them to be unhappy, getting all the details necessary. Once I've figured out what is wrong, I will think about how to solve the problem and clearly communicate to the customer what steps I will take to address their concern adequately.”
5. What metrics do you track on a regular basis? How do you use the information to adjust your approach?
Tip: This is a question you may encounter if you are interviewing for a position that requires you to review analytics in order to make decisions. To avoid losing focus, choose two or three metrics that you use on a regular basis and consider how these metrics impact your decisions.
Example: “As an email marketing manager, I often use open rates and conversion rates to determine the success of my campaigns. If email open rates are low, I will revisit the content to make sure it's relevant to the reader or try adjusting the subject line to make it more interesting. If conversion rates are low, I will take another look at the email copy to make sure it is clear and compelling and revisit the offer to make sure it is relevant and valuable to the target audience.”
6. Tell me about a time when you had to change your planned course of action at the last moment. How did you handle this situation?
Tip: This interview question allows you to show how you handle stressful situations while demonstrating your flexibility and ability to think quickly. In your response, you want to use the STAR method again by explaining the situation, describing your involvement, telling them about the action you took and explaining what the results were.
Example: “When I was working as a catering manager, we were informed the night before an event that the ingredients we needed to prepare the appetizers were not going to be delivered on time and would arrive after we needed them. I got a list of the ingredients needed and made a stop at the store on my way to the event. My team and I were able to make the appetizers just in time for the party. All of the guests enjoyed the appetizers so much that the party planner specifically mentioned them in her online review.”
7. Your manager wants to buy new software to help increase the team's productivity, and she asks for your recommendation. How do you respond?
Tip: This is a situational problem-solving interview question that helps the employer determine what steps you take during the research phase of the problem-solving process. Though the interviewer may not choose this specific scenario, it's important to be prepared to talk about your research and data gathering processes.
Example: “First, I would ask my manager what features are most important and what the company budget is. With this information, I would start to research productivity software options that meet the minimum requirements within budget. In addition to features and price, I would consider the software's ability to meet future needs as well as customer reviews. Once I had a list of 5 or so options, I would narrow it down to the top three with a top recommendation. I would present my recommendation to my manager with a few points about why this option was best.”