Question

8. Which of the following is the benefit of help desk?
It results in poor quality and quicker turnaround of customerfuser
requests
It decreases accessibility to assistance/help
It creates a problem in teamwork and communication
ОО
It improves customer's service perception and satisfaction​

Answer 1

The correct option is It improves customer's service perception and satisfaction​.

Explanation:

• People, who have an excellent skill of communication and dealing, are appointed as help desk.

• The job of a help desk person is to attend any customer and clear his/her information about the product etc which the company is representing.

• The help desk person should also ensure that any query made by the customer is properly responded to and the customers are satisfied.

Answer 2

Answer:

it decreses accessible to assist ance help