9. Given below are some instructions. Use them to complete the paragraph that follows: Attach two passport size photographs Collect a form from the counter Fill in the required information Collect the passbook on the following day Submit the form along with 500 at the cash receipts Get the form attested by an account holder from the counter. All the required The form for opening a Savings Bank Account was (a) information was (b) - and two passport size photographs were attached. Next the form was got (c) by an account holder at the same bank who could introduce the new account opener. The form (d) then (e) - along with * 500 at the cash receipts counter and a receipt for the amount. The following day the passbook for the new account was (8) from the bank
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Explanation:
RBI/2015-16/59
DBR No.Leg.BC. 21/09.07.006/2015-16
July 1, 2015
Ashadha 10, 1937
All Scheduled Commercial Banks
(Excluding RRBs)
Dear Sir,
Master Circular on Customer Service in Banks
Please refer to the Master Circular DBOD No.Leg.BC.21/09.07.006/2014-15 dated July 01, 2014 consolidating the important instructions issued by us in the area of customer service up to June 30, 2014. This Master Circular consolidates instructions on the above matters issued up to June 30, 2015.
2. Banks are also advised to ensure that copies of the circular are available in all their branches so that the customers can peruse the same.
Yours faithfully,
(Sudarshan Sen)
Chief General Manager-in-Charge
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