a. A customer is facing an issue with accessing his/her emails and is very unhappy. The customer has an important presentation stuck in the email and needs to access it right away. Draft a response which you think will be apt in this situation.
Answers
Answer:
Easy Peasy Lemon Sqeeze
Explanation:
Nobody wants to deal with negativity in the workplace. Unfortunately, dealing with negativity is part of the job for some people. When you’re a support agent or a salesperson, a major component of your work involves dealing with negative feedback.If you’re managing your own online store and have to deal with client complaints via email, it can be challenging. After all, you’ve spent much time working toward making your clients’ lives better. Don’t let negativity ruin your productivity. Use the following tips to better handle customer complaints.The first thing that'll help you handle a customer complaint sent via email is getting into the right mindset. You don’t want to approach your reply thinking that you’re at odds with a customer. It’s easy to get into that mindset if the customer is extremely rude or undermines your professionalism while complaining. Rise above the temptation.
If you feel as if you’re going to have a hostile exchange with the customer, take a break and try to imagine yourself in their shoes. This person may have been hoping to get your product delivered in time to give it as a present, but they got something else instead. Even if the situation you’re dealing with is less intense, it can be extremely frustrating for the customer to get bad service.Remember, the goal of your response is to turn that angry and frustrated customer into a satisfied one.
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The following response can be considered apt in this situation-
Dear Customer,
We are extremely saddened to know about the glitch you faced with your email account. It must have been a harrowing experience to not be able to retrieve an important document when you need it.
We are working to troubleshoot the problem so that we can find the origin of the issue and start working on it. Meanwhile, we request you to be patient with us as we work to ensure a smooth accessibility experience for your email id.
Thank you for trusting us. We will do everything in our capability to make sure that you are able to access your mail as fast as possible without loss of data. This might take up to 2-3 days.
Thank you.
SPJ2