Question

(a) Briefly describe any four problems faced by you as a consumer in the
following categories :
(i) Products
(ii) Services
(b) Suggest any four ways by which you can overcome these problems.

Answer 1

Answer:

Product problems:

1. Consumers are not provided with complete details about a product.

2. Wrong weights and measures of products are provided to the consumers.

3. Duplicate items are sold at the same price as the original items to the consumers.

4. Sometimes expired products are sold to the consumers.

Service problems:

1. Sometimes the feedback and doubts of the consumers are not accepted by the seller.

2. Problems of delivery of products in online shopping are quite common.

3. Return of money for a product is not accepted by some sellers even if the product is faulty.

4. Fake advertising of products is common which causes major problems for the consumers.

Ways to overcome the problems:

1. Consumers should avoid purchasing from local stores.

2. Consumers should always check the expiry date of the products before buying.

3. Consumers should check the measures of the products to avoid getting cheated from local sellers.

4. Consumers should not trust a product completely by its advertisement.