Question

A Call Centre handles
a. Only in-bound voice based business
b. Only out-bound voice based business
c. Both voice based and non-voice based business
d. Both customer facing and back-end business

Answer 1

Answer:

A Call Centre handles both voice based and non-voice based business.

Among the given options option (c) Both voice based and non-voice based business is the correct answer.  

Explanation:

AIn the BPO(Business Processing Outsourcing)  industry about 70%  revenue comes through the call centres. Call centre works within 24 h × 7 days. Call centres handle inbound and outbound traffic. The customer support services are provided by outside agencies.

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Here are some more questions from this chapter :  

Outsourcing  

a. Restricts only to the contracting out of Information Technology Enabled Services (ITES) b. Restricts only to the contracting out of non-core business processes  

c. Includes contracting out of manufacturing and R&D as well as service processes— both core and non-core — but restricts only to domestic territory  

d. Includes off-shoring

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The payment mechanism typical to e-business  

a. Cash on Delivery (CoD)  

b. Cheques  

c. Credit and Debit Cards  

d. e-Cash

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Answer 2

Answer:

both voice based and non-voice based business