Question

A call centre needs staff to satisfy the growing demands. In order to

fill the vacancies, it has to undertake the process of selection to identify the

most suitable people. State and explain the first three steps of the selection

process​

Answer 1

Answer:

The selection process involves,

• Application.
• Screening & pre-selection.
• Interview.
• Assessment.
• References and background check.
• Decision.
• Job offer & contract.

Answer 2

1. Job Analysis : The first step in selection process is analyzing the job. Job analysis consists of two parts : • Job Description, and • Job Specification. Proper job analysis helps to advertise the job properly. Accordingly, the right candidates may apply for the job, thus saving a lot of time and effort of the selectors.

2. Advertising the Job : The next step is to advertise the job. The job can be advertised through various media. The right details about the job and the candidate must be given in the advertisement.

3. Initial Screening: The initial screening can be done of the applications and of the applicant. Usually, a junior executive does the screening work. At this stage, the executive may check on the general personality, age, qualifications, family background of the candidate. The candidate may also be informed of salary, working conditions, etc.

Thank you

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