A ChatBot/ voicebot converses with the user to guide the user to solve
the issue himself/ herself in a Do-It-Yourself (DIY) mode.
This kind of automation solution is known as
Self service based helpdesk automation
Self heal based helpdesk automation
Assisted solution based helpdesk automation
None of the above
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Explanation:
A ChatBot/ voicebot converses with the user to guide the user to solve the issue himself/ herself in a Do-It-Yourself (DIY) mode. This kind of automation solution is known as. Self service based helpdesk automation.
Answered by
1
Explanation:
self service based helpdesk automation
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