A consumer court slapped a fine of Rs. 55,000 on food delivery platform Zomato along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. Since the curries of both dishes look alike, he didn't realise it was a chicken dish and ate it. Zomato told the consumer forum that the error lay with the hotel which supplied the wrong dish, but the forum considered it to be equally guilty. The hotel, however, admitted its mistake. Zomato and the hotel were fined for Rs. 50,000 for deficiency in service and the remaining amount for mental harassment.
(a) Which consumer right was being exercised by the lawyer in the above case?
(b) Briefly describe the Redressal machinery available to consumers
(c) Enlist any four “Reliefs” available to consumers apart from identified above.
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Answer:
Expconsumer court slapped a fine of Rs. 55,000 on food delivery platform Zomato along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. Since the curries of both dishes look alike, he didn't realise it was a chicken dish and ate it. Zomato told the consumer forum that the error lay with the hotel which supplied the wrong dish, but the forum considered it to be equally guilty. The hotel, however, admitted its mistake. Zomato and the hotel were fined for Rs. 50,000 for deficiency in service and the remaining amount for mental harassment.
(a) Which consumer right was being exercised by the lawyer in the above case?
(b) Briefly describe the Redressal machinery available to consumers
(c) Enlist any four “Reliefs” available to consumers apart from identified above.lanation: