Question

"A consumer has the right to get compensation depending on the degree of the damage."
Support this statement with an example.

Answer 1

Consumer Protection Act (COPRA) of 1986

Explanation:

As per the Consumer Protection Act (COPRA) of 1986, consumers have the right to redressal against exploitation or unfair practices. So when a consumer is aware of the provisions of the COPRA Act, he can seek redressal by filing a case in the Consumer Court. Consumer has the right to be compensated but the amount of compensation will depend on the case.

For example, sometimes the consumer can settle the issue with the shopkeeper, say if the item is an expired food item, by getting a refund or a replacement. In case the consumer decides to go to court for a bigger issue like the delay in handing over an apartment. Then the Consumer Court will verify the case and direct the builder to pay compensation depending on the duration of delay.