Question

A customer calls you to check why
is there a delay in delivery of her
product. How will you respond?
I will explain the reason for
delay and give the revised
delivery date
None of the options are right
will claim that there is no delay
will disconnect call
immediately​

Answer 1

Answer:

I will explain the reason for delay and give the revised delivery date.

Explanation:

When your communicating with a customer you need to nice, kind and polite. This because the customer is already agitated and you are trying to solve her problem instead of aggravating it further. Also the fault of late delivery is on you, hence you need to stay calm and find a solution peacefully.  

Answer 2

if you are late for a delivery and customer calls you to inquiry how will you answer the call ?